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Customer-Marketing
As an expert in customer relationship marketing, I can
tell you that it is much more difficult than most people think. Customer
marketing, in most people's opinions, is a pretty simple matter. As a
consumer, you assume that a company sends out either a flyer, postcard,
or a broadsheet almost indiscriminately. They may use radio marketing,
television marketing, or anything else. From the consumer's perspective,
it may be all the same, but from a business prospective, all of these
are radically different approaches. Consumer marketing must be carefully
targeted towards the image that the company wants to portray and the
clientele that it wishes to attract.
For example, there is a good reason why Auto service centers, doctors
offices, and even clothing stores often send out postcards for customer
marketing. When you send out a business postcard, you play off of the
perception of an intimate relationship between you and the customer.
This type of customer marketing is extremely effective because it
encourages brand loyalty. Although the consumers, of course, know that
it is not a custom-made postcard, it still seems thoughtful. Some
companies take customer marketing so far that they send out happy
holiday cards to many of their loyal consumers around Christmas.
One of my favorite customer service marketing strategies is to send out
targeted advertisements to consumers. This is such an effective form of
customer marketing because consumers always appreciate it when you are
in tune with their own interests. You can even try to educate about the
products while you advertise them, speaking about the relative
advantages and disadvantages of each. Usually, people assume that you do
not want to ever speak badly of your own products, but sometimes it has
its advantages. A few negative details thrown into a customer marketing
report can give the customer the perception that you are unusually
honest and concerned with the welfare of the consumer.
Of course, this is not the only type of custom marketing that companies
routinely engage in. As a matter of fact, the job of a marketing
consultants is to come up with new and more innovative strategies to
market products. Techniques such as guerrilla marketing and
word-of-mouth have revolutionized the marketing industry in the last
decade, and customer marketing continues to evolve because of that kind
of bright thinking. Not only does it help companies to make more money,
but it also helps consumers to receive a product more carefully tailored
to their own interests. |
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